The New Jersey Quality Assurance Association
Notes From the 10/11/00 NJQAA Meeting - IT Quality Standards
What Is the Cost of Quality?
What is the cost of no quality?
What is the cost of poor quality?
What is the cost of a quality assurance function?
What is the cost of redoing/reworking something?
What is the cost of a risk?
What Is Considered "Good Enough" Today?
I.e. Priceline.com 70-80% and an army of people behind the scenes
What Standards Are Companies Striving to Meet (if any)?
Getting to market first and fast is key!
Six Sigma
CMM good on process, weak on testing sideSoftware Process Engineering for testing
ISO 9001
FDA Verification and Validation
What Quality Levels Are Considered Satisfactory?
It's not just about your customer consider your customer's customer
We are becoming a society that accepts less than "quality" because we don't want to deal with poor customer service
What Ever Happened to the Concept of Zero Defects?
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Last Modified: 10/22/2000
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