The New Jersey Quality Assurance Association

Notes From the 10/11/00 NJQAA Meeting - IT Quality Standards

What Is the Cost of Quality?

• What is the cost of no quality?
• What is the cost of poor quality?
• What is the cost of a quality assurance function?
• What is the cost of redoing/reworking something?
• What is the cost of a risk?
  

What Is Considered "Good Enough" Today?

• I.e. Priceline.com ­ 70-80% and an army of people behind the scenes

What Standards Are Companies Striving to Meet (if any)?

• Getting to market first and fast is key!
• Six Sigma
• CMM ­ good on process, weak on testing sideSoftware Process Engineering for testing
• ISO 9001
• FDA Verification and Validation

What Quality Levels Are Considered Satisfactory?

• It's not just about your customer ­ consider your customer's customer
• We are becoming a society that accepts less than "quality" because we don't want to deal with poor customer service

What Ever Happened to the Concept of Zero Defects?

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